Terms & Conditions

This website and our services are operated by Hexona Systems Ltd (BRN C25225856, VAT 28442101), a company incorporated in Mauritius, with its registered office at Riverside Road, Bonne Mere, Flacq 42701, Mauritius. In these terms, "we", "us" and "Hexona" mean Hexona Systems Ltd, and "you" means the person or business using this website or our services.

You may use this website for lawful purposes only. You agree not to misuse it, attempt to gain unauthorised access, disrupt its operation, or copy its content for commercial use without our written permission.

We provide the website's content in good faith and keep it reasonably up to date, but we give no warranty that it is complete, accurate, or current at all times. The site may be unavailable from time to time for maintenance or reasons beyond our control.

The services described on this website are presented for information. They are not an offer in themselves. The scope, deliverables, service levels, and pricing that apply to you are those set out in the written quotation or agreement we provide for your specific engagement.

Quotations are valid for the period stated on them (30 days unless we say otherwise) and may be revised after that. A quotation becomes binding only once accepted in writing or once a corresponding agreement is signed.

Each engagement is governed by a specific written agreement or accepted quotation between you and Hexona. These general terms apply alongside that document; where there is any conflict on a given point, the signed agreement or accepted quotation prevails.

Unless agreed otherwise in writing, we act as an independent contractor. Nothing in these terms creates an employment relationship, partnership, joint venture, or agency between us.

All fees are stated in Mauritian Rupees (MUR) and are exclusive of VAT, which is added at 15% in accordance with the laws of Mauritius.

Unless your agreement states otherwise, recurring fees are billed monthly in advance and one-off fees are billed as set out in the relevant quotation. Invoices are payable by bank transfer within fourteen (14) days of the invoice date.

If an amount remains unpaid after a reminder, we may suspend the affected services until all overdue amounts are settled, without this being a breach on our part. Microsoft, software, and other third-party licences purchased by you directly are billed by those providers, not by Hexona.

To let us deliver well, you agree to provide, in good time: the access, credentials, and information we reasonably need; a named person authorised to make decisions on your behalf; and timely responses to requests for approval. Our ability to meet any timeline depends on you meeting these responsibilities.

You are responsible for ensuring that your use of the services, and the content and data you handle through them, comply with applicable law and with the terms of any third-party platform involved.

Our services often involve third-party products and platforms, for example Microsoft 365, hosting providers, backup platforms, and telephony systems. Those products are provided under their own terms, directly to you where you hold the licence or account.

We are not responsible for, and give no warranty as to, the availability, performance, security, feature set, or pricing of third-party platforms, or for any change a provider makes to them. We are not liable for any outage, suspension, or data loss attributable to a third party.

The content of this website, text, design, logos, and graphics, belongs to Hexona or its licensors and is protected by law. You may not reproduce or reuse it commercially without our written permission.

Ownership of any deliverables we produce for you, and of our pre-existing tools, methods, and reusable materials, is dealt with in your specific agreement. As a general rule, we retain our pre-existing materials and methods, and rights in commissioned deliverables transfer to you only once they are paid for in full.

We perform our services with reasonable skill and care and in line with industry practice. We do not guarantee any specific outcome, and any figures, examples, or projections discussed are illustrative only.

Nothing in these terms excludes liability that cannot be excluded under the law of Mauritius. Subject to that, we are not liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill, or anticipated savings. Our total liability in connection with an engagement is limited as set out in the relevant agreement, and in any event to the fees you paid us for the affected service in the three (3) months before the event giving rise to the claim.

We keep your non-public information confidential and use it only to deliver our services. We expect the same of you in respect of our non-public information. This duty continues after an engagement ends.

We process personal data in accordance with the Data Protection Act 2017 of Mauritius. How we collect and use personal data through this website is explained in our Privacy Policy. Where we process personal data on your behalf in delivering a service, we do so as a processor on your instructions, under the terms of your agreement.

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including outages of third-party platforms, loss of connectivity, power failures, natural events, or government measures.

These terms, and any engagement with us, are governed by the laws of the Republic of Mauritius. If a dispute arises, we will first try to resolve it amicably and in good faith. Failing that, the courts of Mauritius have jurisdiction.

We may update these terms from time to time. The date at the top of the page shows the last revision. The terms in force when you accept a quotation or sign an agreement are those that apply to that engagement.

For any question about these terms or our services, contact us at hello@hexonasystems.mu or +230 5428 4456.