Managed support and security
Managed IT support for Mauritian SMEs covers workstations, servers, user accounts and network, under SLA. We respond, we resolve, we document.
Most SMEs we work with have no one dedicated to IT, or one person handling everything. Either way, the risk is the same: when something breaks, you lose time finding a fix. And between outages, nobody really checks the backups or the security. We take over support, security and backups, continuously, with a team that's easy to reach.
First response in under 30 minutes on critical incidents, Monday to Friday 8am to 5pm.
What we do
- Human helpdesk, by phone, email and on site across Mauritius.
- Continuous monitoring of servers, critical desktops and internet links, with real-time alerts.
- Managed firewalls, two-factor login and threat detection on every endpoint.
- Automatic backups, weekly verification, restore testing every quarter.
- Monthly patching of Windows desktops and servers, shared activity log.
Who it's for
For Mauritius SMEs of 10 to 50 people that depend on IT to operate. Manufacturing, professional services, finance. You have nobody in-house, or one person juggling everything, and every outage costs the whole team hours.
How we work
- 1
Audit
We look at your environment: what runs, what breaks, what's missing.
- 2
Takeover
We pick up the helpdesk, security, monitoring, backups.
- 3
Continuous operation
You call us when something goes wrong. The rest we handle.
Common questions
Do we have to let go of our current IT person?
No. In most cases we work alongside them. Your IT person keeps the institutional knowledge, and we take over monitoring, security and backups. They get time back, you get coverage when they're out.
What happens with an outage outside office hours?
Critical incidents (everyone disconnected, server down, suspected attack) are handled on call. Others wait until 8am the next day. The critical/non-critical line is set together up front.
How do we know you're doing the work?
Monthly activity report: tickets resolved, alerts handled, backups verified. Plus a quarterly review where we go through what's been done, what's pending, and what we'd recommend for the next three months.
Let's review your IT coverage
In 15 minutes we go through your support, security and backups.
Book the call